tag:support.easybooksapp.com,2011-04-05:/discussions/questions/2082-syncEasy Books: Discussion 2018-10-18T20:08:25Ztag:support.easybooksapp.com,2011-04-05:Comment/178421102012-08-07T07:26:23Z2012-08-07T07:26:23ZSync<div><p>If all the data is on your mac then I suggest doing a backup
first, then turning sync off and on again and re-upload. All on the
mac.</p>
<p>Then after that, on the iPad, make sure syncing is turned back
on, and re-download if it asks.</p>
<p>Let me know how you get on,</p>
<p>Karen<br>
Easy books from Geode for iPhone, iPad and Mac</p></div>Marktag:support.easybooksapp.com,2011-04-05:Comment/178421102012-08-07T09:15:40Z2013-03-25T13:43:37ZSync<div><p>Hi Karen</p>
<p>Thanks a lot, everything now back to A1, glad for the backup
advice, it was this I used after a failed online download to
restore and then sync on line followed by my phone and ipad.</p>
<p>Regards</p>
<p>Paul</p></div>pryan1945tag:support.easybooksapp.com,2011-04-05:Comment/178421102013-03-25T13:47:39Z2013-03-25T13:47:40ZSync<div><p>Hi</p>
<p>I am once again a bit puzzled with my sync status.<br>
My ipad and iphone are both in sync with each other but my mac is
showing that it is out of sync. I have deleted the company from my
mac after turning off sync. but on trying to upload the company
from the online version, I still get the message and red dot that
tells me that the mac is not in sync.</p>
<p>Can anyone help please.<br>
Paul</p></div>pryan1945tag:support.easybooksapp.com,2011-04-05:Comment/178421102013-03-25T16:46:27Z2013-03-25T16:46:27ZSync<div><p>Have you had a look at the online information on the sync
service, if a conflict has been created, then syncing will
stop.</p>
<p>You then have to select the copy you want to keep and re-upload
it from this device to the service and the re-download it onto the
devices.</p>
<p>So, choose iPhone or iPad, whichever has the latest copy. You
would have had an email on March 19th shortly after 11.12am to let
you know there was a conflict. Log into the service on your browser
and click on businesses.</p>
<p>Let me know how you get on,</p>
<p>Karen</p></div>Marktag:support.easybooksapp.com,2011-04-05:Comment/178421102013-03-26T13:33:28Z2013-03-26T13:33:30ZSync<div><p>Hi I have synching problem for both iphone and ipad due to
reconcilled same transaction in two places in a saved statement. I
deleated statements on both devices but synch did not work. Got
email to state server has stopped backing up.<br>
I deleted my company and tried resynching it only downloads last
backup with conflict statement.<br>
Tried downloading previous day back from server and nothing...
"frameload interupted " error appears. Can you delete all backups
for the 26 march 2013 on your server so i can down load last back
up for 25 March 2013?</p>
<p>Is there any hope??? I need to complete end of year accounts
ASAP</p></div>prakzytag:support.easybooksapp.com,2011-04-05:Comment/178421102013-03-26T14:20:53Z2013-03-26T14:20:53ZSync<div><p>Hi Paul,</p>
<p>Don't worry, it isn't as bad as you think!</p>
<p>The online system always tries to maintain a master copy of your
data, so stops making any further backups when a conflict would be
introduced into the online copy. You can still download as you've
seen, and the app will happily continue syncing changes made after
the conflict. But it will display the warning message, and you're
not getting any more online backups so it really does need to be
sorted out. I've made a fail-safe backup for you, which I'll delete
once you're up and running properly. But just in case I thought it
might be a good idea and I hope you don't mind.</p>
<p>The best thing to do would be to re-upload (note UPLOAD rather
than download). Do this from a device you know has everything you
want to keep. I would suggest "Sue Ryan's iPad" probably has the
data.</p>
<p>To upload, follow these steps:<br>
1. On the iPad, turn off sync on the business (leave logged in,
just turn the sync switch to OFF).<br>
2. Turn the switch on again. You should see an option to "Re-upload
(from device)". Choose this option and wait for the upload to
complete.</p>
<p>Your other devices should download the data when you next use
the app on them. This should get everything sorted out, and I would
just have a look back at a transaction dated 22 Feb 2013:<br>
Sue's Current Account 2115<br>
In (Rec'd)<br>
"DWP" DWP-SR, 264.00</p>
<p>This was uploaded 19 March 11:12 and caused the original
conflict. It could be that this is missing and will need to be
re-entered. Everything else looks good.</p>
<p>If you don't feel happy doing this I can do it for you, just let
me know.</p>
<p>Mathew</p></div>Admintag:support.easybooksapp.com,2011-04-05:Comment/178421102013-03-26T15:22:22Z2013-03-26T15:22:22ZSync<div><p>Hi Mathew, I followed your steps 1 and 2 on ipad and easybooks
synched with<br>
my iphone without any problems everything is up and running
smoothly.<br>
Many thanks for your help.</p></div>P Pateltag:support.easybooksapp.com,2011-04-05:Comment/178421102013-04-11T14:52:42Z2013-04-11T17:43:04ZSync<div><p>Hi, I need to download the backup on April 18 at a19:50 from
backup on server. When this backup is selected I get Frame load
interrupted message.<br>
How do I do this?<br>
<br>
Many thanks<br>
<br>
Philip</p></div>p-patel3tag:support.easybooksapp.com,2011-04-05:Comment/178421102013-04-11T15:51:09Z2013-04-11T15:51:09ZSync<div><p>You can go to the web-site via the browser rather than from
inside the app, it is only designed to backup using the browser
method, although there is a visible view of it from within the
app.</p>
<p>We are looking into changing this, I hope that helps,</p>
<p>Thank you</p>
<p>Karen</p></div>Marktag:support.easybooksapp.com,2011-04-05:Comment/178421102013-04-11T16:13:23Z2013-04-11T17:43:32ZSync<div><p>I have down loaded the backup i want to restore onto my
pc. How do i upload this version to the server so that i
can download to my ipad and iphone??<br>
Or should I add macbook pro and install easybook and backup the
version on to Macbook? If I do that how do i get easybook to
use that version of data???<br>
Why not publish clear instructions??</p>
<hr>
<p>From: Karen <a href=
"mailto:tender2+d8ed3114a963bf07ffb64299d70713990b31b2a01@tenderapp.com">
tender2+d8ed3114a963bf07ffb64299d70713990b31b2a01@tenderapp.com</a>
To: <a href="mailto:p-patel3@sky.com">p-patel3@sky.com</a><br>
Sent: Thursday, 11 April 2013, 16:51<br>
Subject: Re: Sync [Questions #2082]</p></div>p-patel3