Text entry problems

richard's Avatar

richard

20 Sep, 2013 12:13 PM

For the first time today, I have come to add a transaction and noticed that trying to expand the calendar does not work. See screenshot. Going on from that, If I attempt to enter text into any field, nothing will enter and drop downs do not appear. Clicking cancel will not cancel and the only option is to close or force quit the application.

Help!

  1. Support Staff 1 Posted by Mathew on 20 Sep, 2013 12:52 PM

    Mathew's Avatar

    What version? I think I remember a problem like this a long time back.

  2. 2 Posted by richard on 20 Sep, 2013 03:39 PM

    richard's Avatar

    3.1.5 (1027)

    Richard Benson DipCII
    Director
    QS Insurance

  3. 3 Posted by richard on 23 Sep, 2013 04:00 PM

    richard's Avatar

    Anything more on this? I can produce reports and browse the app no problem, but as soon as I try to enter or amend a transaction, the keyboard seems to become unresponsive.

    Can you tell me where the data is stored so I can try a restore from Time Machine?

    Thanks.

  4. Support Staff 4 Posted by Mathew on 24 Sep, 2013 08:36 AM

    Mathew's Avatar

    Hi Richard,

    The data is stored in one of two locations depending on which version of the app you have. Using Finder, go to the menu bar and use the option Go > Go to folder... and type ~/Library

    Mac App Store:
    ~/Library/Containers/uk.co.geode.easybooks

    Direct download:
    ~/Library/Application Support/Easy Books and
    ~/Library/Preferences/uk.co.geode.easybooks.plist

    Perhaps you'll be able to get it all running again if you use the app to make a backup of your business data (Business > Backup menu). Then delete the preferences file and folders above. It might be that deleting just the preferences file will be enough. You could also try deleting the app and re-installing it (but use the same source, Mac App Store or Web Site)

    Let me know if that changes anything, I'd be interested to know what it could be.

  5. 5 Posted by richard on 25 Sep, 2013 04:29 PM

    richard's Avatar

    I have tried everything below and still the same issue. Even setting up a band new data file the problems present themselves on entering the first transaction.

    Real problem as I cant update my business accounts until resolved.

    Any further suggestions?

    Richard Benson DipCII

  6. Support Staff 6 Posted by Mathew on 25 Sep, 2013 05:58 PM

    Mathew's Avatar

    My only suggestion now would be to try downloading the app from the web site instead and seeing if that works better than the Mac App Store version.

  7. 7 Posted by richard on 26 Sep, 2013 07:13 AM

    richard's Avatar

    No Dice.

    Removed app store version, installed downloaded version from web site. Same issue.

  8. Support Staff 8 Posted by Mathew on 26 Sep, 2013 08:29 AM

    Mathew's Avatar

    I'm sorry. The only thing I can think of is there's some other software installed that is getting its hooks into the app somehow.

    I can't think of what else to try, but please write back and let me know what OS you are using. It might help to know if anyone else reports the same problem in the future.

  9. 9 Posted by richard on 26 Sep, 2013 12:37 PM

    richard's Avatar

    Running Mountain Lion with latest updates applied.

    Seems really weird as I can't think of anything that might have changed as it was working fine until a few days ago. Assumed the data had corrupted somehow but restoring old versions and re-installing not fixed.

    Richard Benson
    QS Insurance
    Authorised and regulated by the Financial Conduct Authority (586499)

  10. 10 Posted by richard on 26 Sep, 2013 12:38 PM

    richard's Avatar

    Just occurred to me that only change was an upgrade of Parallels to version 9. Could this be causing a problem?

    Richard Benson
    QS Insurance
    Authorised and regulated by the Financial Conduct Authority (586499)

  11. Support Staff 11 Posted by Mathew on 26 Sep, 2013 02:02 PM

    Mathew's Avatar

    Hi Richard,

    Interesting idea, I don't know as I don't use Parallels. My guess would be that something changed on the machine a few days ago. If you do get any further with it please pass on your knowledge!

  12. 12 Posted by richard on 28 Sep, 2013 07:08 AM

    richard's Avatar

    I think I have solved the problem. Looks like it was Parallels. Something must have broken when i updated to version 9. I uninstalled Parallels and Parallels access Easybooks worked fine. Re-installed Parallels and (so far) all appears to be OK.

  13. Support Staff 13 Posted by Mathew on 28 Sep, 2013 03:00 PM

    Mathew's Avatar

    That's good information for me, thanks for passing it on!

  14. Mathew closed this discussion on 28 Sep, 2013 03:02 PM.

Discussions are closed to public comments.
If you need help with Easy Books please start a new discussion.

Keyboard shortcuts

Generic

? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac