tag:support.easybooksapp.com,2011-04-05:/discussions/suggestions/702-discussionsEasy Books: Discussion 2013-02-20T12:55:54Ztag:support.easybooksapp.com,2011-04-05:Comment/226524372012-12-15T13:48:59Z2012-12-15T13:48:59ZDiscussions... ?<div><p>I'm very sorry you feel this way.</p>
<p>We initially started this as a forum to do exactly as you
suggest, but found that very few people were answering queries or
commenting on any discussions, and our customers wanted faster
response and more technical feedback. So it has become as you
see.</p>
<p>One big success which may interest you, has been the Facebook
page which is where we ask about future work, and there is
discussion and comment from users, and we love the feedback from
this. It helps us a lot, have you heard of it?</p>
<p>The point you raised was about features and timescales, we have
had many requests for new features or slight changes, and to do all
would be impossible. Our users range from paper rounds to companies
with many hundreds of devices, so the features added could be
endless and that's why we have to say no sometimes, but I try to do
it politely.</p>
<p>I really hope you don't think it is because we don't care about
the product and users, but we can't please everyone, even though
we'd love to.</p>
<p>Thank you kindly for your comments, they have been heard,</p>
<p>Karen</p></div>Mark