Email Body

matthew's Avatar

matthew

10 Apr, 2013 06:59 PM

Hi

Firstly, great app - thanks

My question;

When writing the email body text, I would like to insert
"Hi

Many thanks for the recent business - its very much appriciated.

Please find an invoice attached

Best regards

Matthew"

But the app will not allow the above (esspecially with the line breaks - i've even tried to force a line break with
with no luck.

Hope you can help

  1. Support Staff 1 Posted by Karen on 11 Apr, 2013 04:07 PM

    Karen's Avatar

    It works for us here,

    What device are you using and email program?

    Karen

  2. 2 Posted by matthew on 15 Apr, 2013 12:16 PM

    matthew's Avatar

    Email : [email blocked]
        Web : www.thetrainingco.co.uk
        Tel : 0845 838 4643

    Hi

    Thanks for the reply

    I'm using an Ipad 4 with 'Mail'

    Hope this helps

    matthew

  3. Support Staff 3 Posted by Karen on 15 Apr, 2013 12:55 PM

    Karen's Avatar

    I'm sorry this is happening with your mail, we have tried it here with various versions and are having no problems,

    Maybe it is something do with your settings on your iPad.

    Karen

  4. 4 Posted by matthew on 15 Apr, 2013 01:04 PM

    matthew's Avatar

    Email : [email blocked]
        Web : www.thetrainingco.co.uk
        Tel : 0845 838 4643

    Hi

    Thanks for getting back to me

    To clarify;

    Open Easybook on the iPad
    Create an Invoice
    Tap 'Send invoice'
    Tap 'Edit', then 'Edit Fields'
    In Text Labels I then try to edit the 'Email body (sales invoice)' - click on it and a box opens where I can edit the text - its in this part I can't get the text format I looking for.

    If I click send email, I can then edit the text correctly, I was just hoping it could be done automatically by the above

    Ta

  5. Support Staff 5 Posted by Karen on 15 Apr, 2013 01:54 PM

    Karen's Avatar

    Oh, I see. I've passed this to the team. It is just a fixed one line option at the moment, but they will decide if they can put this in when they have the chance.

    I'm sorry I misunderstood you, it is tricky sometimes.

    Thank you for persevering,
    Karen

  6. Karen closed this discussion on 26 May, 2013 08:23 AM.

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