Customer Statement

Alexandre's Avatar


16 May, 2011 02:53 AM

My customer information is not showh on the statement I created, even though I opened the statement fields and included them, It doesn't show either my customer name on the printable version.

  1. Support Staff 1 Posted by Admin on 16 May, 2011 08:03 AM

    Admin's Avatar

    Hi Alexandre,

    Would you like to send me a backup of your business so I can try this out for myself?


  2. 2 Posted by Adonay on 16 May, 2011 12:59 PM

    Adonay's Avatar

    Back up attached.

  3. Support Staff 3 Posted by Admin on 17 May, 2011 10:08 PM

    Admin's Avatar

    I have confirmed this is a problem, and I will fix the issue. While you are waiting, I have a work-around for you to try.

    It seems to be that some of the accented characters are causing the whole address to be not displayed. Specifically there is an accented 'n' which I changed to a plain 'n' and this then worked fine. I don't know whether this is acceptable in the short term, but I will start working on a long-term fix.

  4. Admin closed this discussion on 17 May, 2011 10:08 PM.

  5. Alexandre re-opened this discussion on 18 May, 2011 12:08 AM

  6. 4 Posted by Alexandre on 18 May, 2011 12:08 AM

    Alexandre's Avatar

    Are the customer statements the only ones I can email and print? when I create a Bank Account / supplier statement the option send to is not active, is this correct?

  7. Support Staff 5 Posted by Admin on 18 May, 2011 07:43 AM

    Admin's Avatar

    Yes, you won't be able to print bank statements. The idea being that you're using a paper or online bank statement to reconcile your accounts anyway, so you don't need to print them.

    If you would find that a useful feature, let me know and I'll see what I can do.

  8. Admin closed this discussion on 18 May, 2011 07:43 AM.

  9. Adonay re-opened this discussion on 18 May, 2011 05:19 PM

  10. 6 Posted by Adonay on 18 May, 2011 05:19 PM

    Adonay's Avatar


    I really find very usefull to print my bank account statement. Maybe it
    would be easier for you if I can export the info to excell.

    I also wonder if I can modify the way the P&L report is presented,

    ----- Original Message -----
    From: "Mathew Waters"
    <[email blocked]>
    To: <[email blocked]>
    Sent: Wednesday, May 18, 2011 2:43 AM
    Subject: Re: Customer Statement [Questions]

  11. Admin closed this discussion on 18 May, 2011 09:39 PM.

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