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Cannot Purchase Add Ons

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Matthew Edwards

08 Mar, 2012 10:40 PM

I am trying to purchase the Add Ons but just get the spinning star, The buy button never appears

1. Support Staff 1 Posted by Admin on 09 Mar, 2012 03:23 PM

   

   You could check you have a network connection, and have in-app purchases enabled on your device. Other than that I don't think I can help: it normally works!
   Mathew

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2. Admin closed this discussion on 09 Mar, 2012 03:23 PM.

3. Matthew Edwards re-opened this discussion on 09 Mar, 2012 03:32 PM

4. 2 Posted by Matthew Edwards on 09 Mar, 2012 03:32 PM

   

   Hi Mathew

   Thanks for your response. I do have an internet connection because I used that to download the app onto my Macbook in the first place. How do you set in app purchases on the App Store on OSX Lion?

   Regards

   Matthew

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5. Support Staff 3 Posted by Admin on 09 Mar, 2012 06:47 PM

   

   It usually just works for me. You could try using the direct download version (from http://easybooksapp.com/mac) instead, this doesn't go through the Mac App Store and contains an embedded online store. Another benefit is that this version is always updated about a week in advance of the Mac App Store version.

   All the best,
   Mathew

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6. Admin closed this discussion on 09 Mar, 2012 06:47 PM.

7. Matthew Edwards re-opened this discussion on 09 Mar, 2012 06:54 PM

8. 4 Posted by Matthew Edwards on 09 Mar, 2012 06:54 PM

   

   Thanks again for your help I have sorted the issue. For your reference it was a issue with Lion 10.7. I updated to 10.7.3 and it worked fine. Thanks

   Sent from my iPhone

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9. Support Staff 5 Posted by Admin on 09 Mar, 2012 10:20 PM

   

   That's good to know, I'll try to remember in case someone else reports the same problem.
   Mathew

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10. Admin closed this discussion on 09 Mar, 2012 10:20 PM.