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Can't purchase add-ons

• Edit

Lyn N

10 Mar, 2012 02:44 AM

Hi - I see Matthew Edwards had the same problem I am having. I have done everything that you suggested to Matthew - although I am trying to download to my Macbook Pro so presume the allow in app purchases is turned on. I tried finding how to purchase the add-ons from your site but no luck. When I go to the Apps store the billing information won't load. I did get it to load once but then it said it had expired.
Thanks,
Lyn

1. 1 Posted by Mathew Waters on 10 Mar, 2012 07:29 AM

   

   Thanks Lyn, that could be another reason for it.

   Mathew Waters

   • Edit

2. Admin closed this discussion on 10 Mar, 2012 09:17 AM.

3. Lyn Newberry re-opened this discussion on 10 Mar, 2012 11:29 PM

4. 2 Posted by Lyn Newberry on 10 Mar, 2012 11:29 PM

   

   Mathew

   Thanks for your email but this doesn't help me purchase the add on.

   Is there any way I can purchase the add on directly? I don't want to download the application again because I have already put in 150 transactions so just want the add on.

   I seem to be able to purchase other apps from the Apple Store so maybe it is something with the Easy Books settings?

   Thanks
   Lyn

   Lyn Newberry
   0422 555 550
   [email blocked]

   • Edit

5. 3 Posted by Lyn Newberry on 10 Mar, 2012 11:44 PM

   

   Problem fixed. Needed to verify billing info. Found this out by purchasing another app because apps had been purchased on other devices. However, this seems to be a problem in that when I was trying to purchase the add on for Easy Books it didn't prompt me for this information but rather just failed to load. Might be something worth looking at.

   Thanks

   Lyn Newberry
   0422 555 550
   [email blocked]

   On 11/03/2012, at 10:34 AM, [email blocked] wrote:

   > Dear customer,
   >
   > This is an automated reply, but an iTunes Store (Mac App Store) representative will review your request and send you a personal response, most likely within 24 hours.
   >
   > While you are waiting, you may wish to review this article:
   >
   > Mac App Store FAQ
   > http://support.apple.com/kb/HT4461
   >
   > Please do not reply to this email message. It was sent from an address that cannot accept incoming email.
   >
   > Thank you for your patience.
   >
   > Sincerely,
   >
   > Mac App Store Customer Support
   > http://www.apple.com/support/mac/app-store/
   >
   > Follow-Up: 196177681
   >
   > ---------------------------------------------------------------------
   >
   >
   > Customer First Name : Lyn
   > Customer Last Name : Newberry
   > email : [email blocked]
   > Web Order # :
   > Support Subject : MacAppStoreAccountandBilling
   > Sub Issue : undefined
   > Comments : See additional info below
   > OS version: Mac OS X 10.7.x
   > Country: Australia
   > Apple ID:
   > Specific request: I have another Mac App Store question (explain below)
   > Item title:
   > Order number:
   > Details: What are the details, including any error messages, related to your question?
   >
   > I have downloaded Easy Books for Mac and have used the 120 transactions that they provide. I have tried many times to purchase the 'unlimited transactions' add on. It takes me to my App Store account, I log in, I click 'billing info' but then nothing happens. The progress bar just grinds away. Please help.
   > Thanks
   > Lyn
   >
   > TrackID: 394232
   >
   > ---------------------------------------------------------------------
   >
   >
   >

   • Edit

6. Support Staff 4 Posted by Admin on 11 Mar, 2012 06:23 PM

   

   Thanks for letting me know, this might help others who have the same problem and read this.
   Mathew

   • Edit

7. Admin closed this discussion on 11 Mar, 2012 06:23 PM.

8. macappstore_english_au_support re-opened this discussion on 11 Mar, 2012 06:45 PM

9. 5 Posted by macappstore_eng... on 11 Mar, 2012 06:45 PM

   

   Hello Matthew,

   Corey here from the iTunes Store. I'm sorry but I was unable to determine the nature of your inquiry based on the information you have provided. Please reply to this email with more information about the issue you are experiencing, as well as the complete text of any and all error messages you receive. I look forward to your reply.

   Sincerely,

   Corey
   iTunes Store/Mac App Store Customer Support

   Please Note: I work Sunday - Tuesday, Thursday, Friday 8:00 AM - 4:30 PM EST.

   Thank you for allowing me the opportunity to assist you.

   • Edit

10. 6 Posted by macappstore_eng... on 11 Mar, 2012 07:24 PM

    

    Dear customer,

    This is an automated reply, but an iTunes Store (Mac App Store) representative will review your request and send you a personal response, most likely within 24 hours.

    While you are waiting, you may wish to review this article:

    Mac App Store FAQ
    http://support.apple.com/kb/HT4461

    Please do not reply to this email message. It was sent from an address that cannot accept incoming email.

    Thank you for your patience.

    Sincerely,

    Mac App Store Customer Support
    http://www.apple.com/support/mac/app-store/

    Follow-Up: 196265180

    ---------------------------------------------------------------------

    • Edit

11. Admin closed this discussion on 12 Mar, 2012 11:21 AM.