Purchasing More Transactions...
I cannot purchase more transactions at the moment using your app... I have been trying for 2 days and every time I try to connect to iTunes Easy Books says that it cannot connect and that I should contact iTunes Support. I can purchase other apps no problem...
I sent an email to iTunes support and am awaiting a response... This is putting me behind in my data entry!!!!!!
What is happening and who is going to fix the problem? Please do not send generalized response which will not explain what is happening or what happened...
Thank You,
David
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Support Staff 1 Posted by Admin on 25 May, 2011 03:10 PM
Can I assume the app runs fine and you just can't buy the "extras" from the extras screen (Settings > Extras)?
Mathew Waters
2 Posted by David A. Wantli... on 25 May, 2011 03:35 PM
Yes. Exactly...
Support Staff 3 Posted by Admin on 25 May, 2011 05:00 PM
Does it show prices on the extras screen, or does it just say connecting?
You could try one thing that might get it going. Assuming you have a 3GS or iPhone 4, you could quit the app using the multitasking panel (or restart the whole phone). It might be that purchasing will work just after the app is first started and stops working when you go out of coverage. I'm aware of this type of problem and I'll be making a change in the next update.
Let me know if that was it, if not I can still try something else if you have a sync account.
Mathew Waters
4 Posted by David A. Wantli... on 25 May, 2011 05:08 PM
It shows price. I select it. Confirm screen pops up. I confirm. Password request screen pops up. I put in password. Please contact iTunes screen pops up. I click OK and the button in Easy Books says Failed. Under that it says cannot connect to iTunes Store.
Support Staff 5 Posted by Admin on 25 May, 2011 05:56 PM
It sounds like you've done the right thing by contacting iTunes store
then. I wonder why they want you to. Perhaps your card is expired?
In any case, let me know what they say. Perhaps use the computer
running iTunes to view your account and check for any messages or the
credit card details.
Its a message from the Apple in-app purchase system, not from Easy
Books. But EB then assumes anything that ends without a purchase must
be a "failed to connect to store". I should change the message to read
"no purchase was made" because I can't tell from the response whether
there was an error or the user just cancelled.
Please let me know what Apple say.
6 Posted by David A. Wantli... on 25 May, 2011 06:11 PM
OK. It's just strange that I can buy other apps no problem... I first tried to purchase your Extra and it didn't work due to CC issues. I changed credit card on file. Bought App from iTunes store as well as made payment for Mac.com email service. Then I tried to buy this extra and it didn't work. I thought it might be something that had to reset overnight. But today it's the same.
Thanks.
DW
7 Posted by David A. Wantli... on 25 May, 2011 06:14 PM
By the way... Is there some trick to getting the company logo on the left side of invoices and shipping formats?
Thanks again.
David
8 Posted by David A. Wantli... on 25 May, 2011 06:28 PM
Sorry to ask you this. Where do I find info regarding printer set-up?
Support Staff 9 Posted by Admin on 25 May, 2011 06:52 PM
For a logo to show on the left side, try making an image of dimensions 17cm x 2cm (say 1700 x 200 px) with the left side containing your logo and the right side either white or transparent. I find a logo of about 4cm wide by 2cm looks nice.
For printing, Easy Books will print using the iOS printer support. See http://support.apple.com/kb/ht4356.
I don't guarantee support, but I've also printed to a printer attached to a mac and set up as shared with the network.
Admin closed this discussion on 25 May, 2011 06:52 PM.
David A. Wantling re-opened this discussion on 26 May, 2011 02:56 PM
10 Posted by David A. Wantli... on 26 May, 2011 02:56 PM
Hey Mathew,
I tried to purchase the transactions today and it was successful. Thanks a lot for your attention to your App... You seem to really care about your product. Honestly, this is the first accounting program that I understand and like/use.
Kind Regards,
David
Support Staff 11 Posted by Admin on 26 May, 2011 03:48 PM
Thank you, comments like these keep me working on it!
Would you mind letting me (and everyone else reading this discussion) know what the solution was? Did you get a response from Apple?
12 Posted by David A. Wantli... on 26 May, 2011 04:27 PM
Here is Apple´s kind, personalized & friendly response. Unfortunately it was not very helpful... I still love Apple...
> Dear David,
>
> Greetings from iTunes Store Customer Support. My name is Santhosh and I will be glad to assist you further.
>
> Before I begin addressing your email I just wanted to let you know that we are experiencing a slight delay in response time. That being said, your patience up to this point is very much appreciated, and if you require any further assistance after reading this email please respond and let me know. Your response will go straight to the top of my inbox and will be given top priority!
>
> I understand that you are unable to make further transactions for Easy Books. I can relate how eager you are to have this issue to be taken care and it's my pleasure to proceed further in this regard..
>
> David, your inquiry is very important to me, so I have requested assistance with the issue you reported. You will receive an email after the matter has been investigated and further information is available.
>
> Thank you for your patience. Apple wants your iTunes experience to be as enjoyable as possible.
>
> Sincerely,
>
> Santhosh
> iTunes Store Customer Support
Support Staff 13 Posted by Admin on 26 May, 2011 06:05 PM
Thanks David, I just wondered what the problem was. If you find out, please
post a reply if you have time!
Mathew
Admin closed this discussion on 26 May, 2011 06:07 PM.
David A. Wantling re-opened this discussion on 26 May, 2011 09:27 PM
14 Posted by David A. Wantli... on 26 May, 2011 09:27 PM
Thanks again for your assistance Mathew.
This incident upset me in the beginning. Honestly, I like this program so much that I will put it on my Facebook page and recommend it to my friends. Not to be a "kiss ass" or anything.
Admin closed this discussion on 27 May, 2011 08:28 AM.