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Online Syncing

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Sonjae Henderson

17 Apr, 2012 08:47 PM

Hi,
I bought online syncing 3 days ago as we now wish to sync to our iMac (we currently run Easy Books on an iPad) and will sync to our 2 iPhones as well. Every time i try to sign into syncing on my iPad it says "sync failed to login". The invoice email said I would receive further information but I haven't as yet.
Can our please help as we need to do our end of year accounts.
Thanks
Sonjae

1. Support Staff 1 Posted by Admin on 18 Apr, 2012 08:14 AM

   

   Did you receive an email with the subject line "Account details for xxxxx at Easy Books Sync"? This contained your account login details (username and password). The easiest way to get started is to view the email on your devices and on your Mac. Open the attached login.settings file and the device will login automatically. This just saves time manually typing the username and password. See http://easybooksapp.com/sync/getting-started for more details.

   If you know your username (or email that you registered with) but not your password, I can reset your account for you. Just let me know.

   All the best,

   Mathew

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2. 2 Posted by Sonjae Henderso... on 18 Apr, 2012 10:06 AM

   

   Hey Matthew,

   No, I didn't receive that email - can you send it to me please. I do know my username and password and can log in fine from the website. Look forward to receiving the email regarding 'Account details' so that I can get started...

   Thanks
   Sonjae

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3. Support Staff 3 Posted by Admin on 19 Apr, 2012 10:29 AM

   

   I can re-issue the email, but note that this will reset your password so you can safely forget about the one you're using at the moment.

   I'll reset it in a few minutes for you.

   Mathew

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4. Admin closed this discussion on 19 Apr, 2012 10:29 AM.

5. Sonjae Henderson re-opened this discussion on 19 Apr, 2012 11:50 PM

6. 4 Posted by Sonjae Henderso... on 19 Apr, 2012 11:50 PM

   

   Yay!! Thanks heaps Mathew, it's now all working :-) :-)

   Sent from my iPhone

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7. Admin closed this discussion on 20 Apr, 2012 05:43 PM.