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Canceling Invoice

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Arthur

27 Apr, 2012 09:08 AM

Hi
My customer want to return goods - how to cancel invoice?
Arthur

1. 1 Posted by alheron on 29 Apr, 2012 11:02 AM

   

   Hi Arthur

   The best way would be to issue a credit note to the customer which cancels out the original invoice. To do this you would issue the invoice again but with negative amounts rather than the positive ones you normally use on an invoice. It is also a good idea to label it as a credit note by for example using CN before an identifying number in the invoice number field, and you could make a note in the details field if you wish to justify the credit. You could just delete the invoice but then you would have no record of the transaction.

   Hope this helps

   Al

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2. Support Staff 2 Posted by Admin on 30 Apr, 2012 12:40 PM

   

   Thanks for your help Al, this is it exactly!
   Mathew

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3. Admin closed this discussion on 30 Apr, 2012 12:40 PM.