Loading My add ons
Hi my name is Paul, I am using the mac and i have entered the
120 max entries and i need to continue my accountant said i need
all my paper work done in the next two weeks and i have days doing
it as i haven't done my tax for a few years.
Could you please help me to add my add ons as i am getting
desperate i have to much to have to start again.
Regards Paul
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Support Staff 1 Posted by Mark on 02 May, 2012 10:41 AM
It sounds like you need to purchase the "transactions" part from the add-on screens, in the app. http://easybooksapp.com/mac/add-ons
I hope this answers your question. The best of luck with getting it all done,
Regards,
Karen
Mark closed this discussion on 02 May, 2012 10:41 AM.
Paul Mangan re-opened this discussion on 02 May, 2012 10:52 AM
2 Posted by Paul Mangan on 02 May, 2012 10:52 AM
Thank you i have hit the buy button about thirty times and then it says loading and remains for about 2 hours but nothing happens!!
Paul Mangan
[email blocked]
0409798866
3 Posted by Paul Mangan on 02 May, 2012 10:56 AM
Thank you Karen,
I have done this about 20 times it says loading... i look again after some time but nothing has loaded!? is there any other solution as i have tried to purchase all the parts many times.
Regards Paul
Support Staff 4 Posted by Mark on 02 May, 2012 11:00 AM
It's possible that the screen is hidden behind something. You could try the mission control option on the desktop to bring up all the open windows. It's the f3 key.
If this does not work, you could remove the app from the application folder, download the version from the web-site and try again there.
http://easybooksapp.com/mac using the download button.
It has a different way of managing add-ons than the Mac App Store version which is more reliable.
Let me know how you get on,
Karen
Mark closed this discussion on 02 May, 2012 11:00 AM.
Paul Mangan re-opened this discussion on 07 May, 2012 11:21 AM
5 Posted by Paul Mangan on 07 May, 2012 11:21 AM
Hi Karen,
I have been away for a little while,I have tried what you suggested unfortunately it is still not working!
The problem i have is that i need this for my tax returns as i have not done them over the last two years.
If you have any connection to easybooks are you able to send either a disk or know of an other way.
I am really starting to get a bit desperate!
Regards Paul
Paul Mangan
[email blocked]
0409798866
6 Posted by Paul Mangan on 07 May, 2012 11:34 AM
HI again Karen,
I also wanted to mention that i have hit the buy button many times but i am not prompted to use my username or password to initiate the purchase.
I you know why that would be great?!
Paul Mangan
[email blocked]
0409798866
7 Posted by Paul Mangan on 07 May, 2012 11:43 AM
HI Again again Karen
i have redownloaded easy books can i copy the information from one to the other?
Regards Paul
Paul Mangan
[email blocked]
0409798866
8 Posted by Paul Mangan on 08 May, 2012 08:30 AM
As you can see from this picture It stays on loading and thats as far as i get!!!
Paul Mangan
[email blocked]
0409798866
Support Staff 9 Posted by Admin on 08 May, 2012 08:37 AM
Hi Paul,
I don't know why you're not able to purchase add-ons using the Mac App Store version, perhaps there is something wrong with the interface to the store on your machine.
You do have the option to use the version from the web site if you want to. See Karen's suggestion earlier about where to get it from. Once you have the version, it will pick up the businesses you have already created, but just to be safe, you should make a backup file first. Then remove the app from the Applications folder on your machine, install the version from the web site instead and use that. This one will be able to accept payment via credit card and will save a license file on your machine. It will also send an email with a link to your license if you want to use it on another machine.
I hope that helps,
Mathew
Admin closed this discussion on 08 May, 2012 08:37 AM.
Paul Mangan re-opened this discussion on 08 May, 2012 09:39 AM
10 Posted by Paul Mangan on 08 May, 2012 09:39 AM
Hi Mathew,
Thank you for getting back to me, i really appreciate it.
I will try that and see how i go.
Paul Mangan
[email blocked]
0409798866
11 Posted by Paul Mangan on 08 May, 2012 11:04 AM
Hi Mathew
I removed the app from the folder and backed it up.
I have downloaded the new app. it promps to buy and i enter the details but it doesnt recognise any of my details.
I can not get to the part where it asks to enter my payment details.
I enter my name, email, and company. im unsure of update coupon.
Then i go to next.
It says name not valid.
phone not valid
email not valid and so on..
Please could you help with that??
Paul Mangan
[email blocked]
0409798866
Support Staff 12 Posted by Admin on 09 May, 2012 08:31 AM
Hi Paul,
Have you made any in-app purchases using the Mac app at all yet, or has it been broken for you since the beginning?
I'm going to put together a short video of what you have to do to purchase the add-ons, but to answer your comments, don't worry about the coupon field, that's for coupon codes and I didn't send you one. You should fill in the rest of the form completely, including address and post code. Then click the next button and enter the credit card details. The purchase should then update your app for you and you'll have full access to enter as many transactions as you need.
Mathew
13 Posted by Paul Mangan on 11 May, 2012 09:38 AM
Thank you Mathew,
i have only tried this in-app purchase.
I am only given three fields to answer first and last name
company and email address..I am not getting any options to enter any more details could you email me that link?
Thank you the video it may show what steps i am not getting
Paul Mangan
[email blocked]
0409798866
14 Posted by Paul Mangan on 11 May, 2012 09:57 AM
Mathew,
I did it !!!!!!!!
Thank you for your help
Paul Mangan
[email blocked]
0409798866
Mark closed this discussion on 12 May, 2012 05:51 AM.