transaction limit
I have Easybooks on my Mac Mini & Ipad. I have purchased
extra transactions on the ipad & presumed it would register on
the mac...it keeps asking me to purchase extra transactions!!!
I think I can validate the mac with my purchase reference
number?
Can someone at Easybooks resend me the email with my order reference to enter into the mac version. Pete Motley
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Support Staff 1 Posted by Admin on 05 Jan, 2013 07:43 PM
Hi Peter,
I'm really pleased you like using Easy Books on your iPad. The Mac app is priced separately, see http://easybooksapp.com/pricing. If you purchased add-ons for the Mac app, you can restore them to your other Macs. Just click the restore button.
Mathew
2 Posted by Ayna Bliznyuk on 15 Jan, 2013 10:02 PM
This comment was split into a new discussion: transaction limit
Hi
I am using easy books on iPad for three years now and purchased unlimited transactions.
Not too long ago I got Mac and downloaded easy books to print reports and even though I couldn't do any new transactions on it I was able to change some old ones.
Then I restored that file on iPad
Right now it shows that I lost unlimited transactions on iPad and can't even buy it again for some reason. It does not respond to my clicks.
I tried deleting app and installing again with no help!
Please help ASAP!!!!
Support Staff 3 Posted by Mark on 16 Jan, 2013 09:53 AM
You can use the restore button to get your purchase of transactions recognised again,
Karen
4 Posted by Ayna on 16 Jan, 2013 04:28 PM
Restore button as well as buy button is not working
5 Posted by Ayna on 16 Jan, 2013 05:04 PM
I disabled restrictions and buy button is now available but restore still does not respond
Support Staff 6 Posted by Admin on 16 Jan, 2013 07:20 PM
Hi Ayna,
If you've disabled in-app purchasing that will definitely prevent the restore process from working!
If this is now on and your purchases are not being restored it is almost certainly that you're using a different Apple ID from the one you used to purchase before.
If you're using our Online Sync service I can look into the in-app purchase receipts received from your iPad and see if there is something wrong there. Just let me know your username and I'll see what I can do.
7 Posted by AYNA on 16 Jan, 2013 07:53 PM
got to work :) not sure how, but it worked :)
thank you
Admin closed this discussion on 20 Feb, 2013 12:55 PM.