transaction limit

Peter Motley

05 Jan, 2013 12:28 PM

I have Easybooks on my Mac Mini & Ipad. I have purchased extra transactions on the ipad & presumed it would register on the mac...it keeps asking me to purchase extra transactions!!!
I think I can validate the mac with my purchase reference number?

Can someone at Easybooks resend me the email with my order reference to enter into the mac version. Pete Motley

  1. #1 Posted by Admin Support staff on 05 Jan, 2013 07:43 PM

    Hi Peter,

    I'm really pleased you like using Easy Books on your iPad. The Mac app is priced separately, see http://easybooksapp.com/pricing. If you purchased add-ons for the Mac app, you can restore them to your other Macs. Just click the restore button.

    Mathew

  2. #2 Posted by Ayna Bliznyuk on 15 Jan, 2013 10:02 PM

    This comment was split into a new discussion: transaction limit

    Hi
    I am using easy books on iPad for three years now and purchased unlimited transactions.
    Not too long ago I got Mac and downloaded easy books to print reports and even though I couldn't do any new transactions on it I was able to change some old ones.
    Then I restored that file on iPad
    Right now it shows that I lost unlimited transactions on iPad and can't even buy it again for some reason. It does not respond to my clicks.
    I tried deleting app and installing again with no help!
    Please help ASAP!!!!

  3. #3 Posted by Mark Support staff on 16 Jan, 2013 09:53 AM

    You can use the restore button to get your purchase of transactions recognised again,

    Karen

  4. #4 Posted by Ayna on 16 Jan, 2013 04:28 PM

    Restore button as well as buy button is not working

  5. #5 Posted by Ayna on 16 Jan, 2013 05:04 PM

    I disabled restrictions and buy button is now available but restore still does not respond

  6. #6 Posted by Admin Support staff on 16 Jan, 2013 07:20 PM

    Hi Ayna,

    If you've disabled in-app purchasing that will definitely prevent the restore process from working!

    If this is now on and your purchases are not being restored it is almost certainly that you're using a different Apple ID from the one you used to purchase before.

    If you're using our Online Sync service I can look into the in-app purchase receipts received from your iPad and see if there is something wrong there. Just let me know your username and I'll see what I can do.

  7. #7 Posted by AYNA on 16 Jan, 2013 07:53 PM

    got to work :) not sure how, but it worked :)
    thank you

  8. Admin closed this discussion on 20 Feb, 2013 12:55 PM.

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