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Add-ons download

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mario.cajada

19 Jan, 2013 07:29 PM

Im trying to download and pay for the TRANSATIONS UNLIMITED, but when I do it, I receive a message "Contact iTunes support to complete your transaction". I have try to contact iTunes support but no answers from them. Could you help me urgently to fix this subject?, as I have use all the 120 transactions I get started. Thanks

1. Support Staff 1 Posted by Mark on 19 Jan, 2013 07:34 PM

   

   Take a look at Mathews comment at the bottom of this thread. I think this will help,

   http://help.easybooksapp.com/discussions/questions/2540-cannot-buy-...

   Thank you and let me know how you get on.

   Karen

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2. 2 Posted by mario.cajada on 19 Jan, 2013 08:05 PM

   

   I have just make a music download from iTunes using my ID Apple without any problem, and tried again to make the add-on download and I receive the same message " contact iTunes support...".
   I don't know what to do more, because there is no any problem with my ID Apple account.

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3. Support Staff 3 Posted by Mark on 19 Jan, 2013 08:25 PM

   

   As it says in the thread, your next port of call, after checking your apple id is the same as the one you downloaded the app with, and your card is not expired, is to contact http://www.apple.com/support/itunes/contact/
   and see what the issue is.

   I'm very sorry you are having this problem, let me know what they say,

   Karen

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4. Admin closed this discussion on 20 Feb, 2013 12:55 PM.