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I've paid but am still limited on transactions

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Susan

25 Sep, 2011 09:03 PM

I have paid for the unlimited version as the details below show but am still limited, do you have any suggestions. I don't want to remove the app from my iPad & reinstall as I would have to re-enter all my data again.
Order Number: ******982L
Issue Date: 28/05/11
Order Total: $36.99

1. Support Staff 1 Posted by Admin on 26 Sep, 2011 07:18 AM

   

   Once the in-app purchase has been paid for it should stay with the app until the app is deleted. It shouldn't have just disappeared.

   But if you removed the app and re-installed it you will need to re-install your purchases too. To do this, just tap on Add-ons and you'll find a restore button at the top-right of the screen. This will contact Apple and restore any purchases you've made (including this one).

   I hope that helps,
   Mathew

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2. Admin closed this discussion on 26 Sep, 2011 07:18 AM.

3. Susan Settle re-opened this discussion on 27 Sep, 2011 06:43 AM

4. 2 Posted by Susan Settle on 27 Sep, 2011 06:43 AM

   

   Thanks very much
   Sue

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5. Admin closed this discussion on 27 Sep, 2011 07:33 AM.