Home → Help & Support →

Easy data restored under passcodes?

• Edit

Flis

19 Mar, 2013 07:15 AM

My iPhone 3G is corrupted due to water. The devise was not synced via iTunes in 4 months. Lots of additional easy data in 4 months. No data transferred via iCloud, reading the articles has explained why only the app itself appears on my iPad, but no data. I did not purchase the online sync portion of the app so no backup occurred through this process. Apple techs are suggesting that Easy has some storage via the passcodes that could be accessed to restore the lost data. Is this possible?
Once I get past this issue of restoring or re-entering the data since my last iTunes sync, is there a way to printout or email the data to the CPA who does not have the Easy app... How do I share the data with others?
Any and all suggestions are greatly appreciated. Thank you!

1. Support Staff 1 Posted by Mark on 20 Mar, 2013 09:29 AM

   

   I'm very sorry that this has happened. I really do recommend regular backups and we do offer a syncing service which gives continuous online backup, which is a really good safeguard against these issues.

   For security reasons we would never store your information without your knowledge, so I'm sorry I can't help.

   You can send data and export it to send to other people, using the reports, you can also use sharing, as part of the sync service, this is especially useful for Accountants and bookkeepers.

   http://easybooksapp.com/sync/sharing

   Karen

   • Edit

2. 2 Posted by Felecia Peavy on 20 Mar, 2013 01:38 PM

   

   Thanks for the response.

   Are you saying that the only means for sharing/forwarding Easy data is through the online sync process?

   Or is there some other means to forward the data such as email or copy as PDF or print from ITunes backup??

   Felecia Peavy, Esq.
   Sent from my iPhone

   • Edit

3. Support Staff 3 Posted by Mark on 20 Mar, 2013 06:46 PM

   

   Yes, you can run backup on the app, or run backups to dropbox. You can also restore your phone from iTunes. This would be the advice Apple should have given you first, which was what I assumed, I'm sorry I missed that out.

   Karen

   • Edit

4. 4 Posted by Felecia Peavy on 21 Mar, 2013 01:31 PM

   

   How do you run backups to the app? I have not seen this option in the app. Please advise. Thank you
   FELECIA Y. PEAVY, Esq.
    
   The Esperson Buildings
   808 Travis, Suite 907
   Houston, Texas 77002
   Direct 713-222-0205
   Facsimile 713-236-8547

   CONFIDENTIALITY WARNING: This e-mail may contain privileged or confidential information and is for the sole use of the intended recipient(s). Any unauthorized use or disclosure of this communication is prohibited. If you believe that you have received this e-mail in error, please notify the sender immediately and delete it from your system.

   • Edit

5. Support Staff 5 Posted by Admin on 22 Mar, 2013 07:49 AM

   

   Hi Felecia, see http://easybooksapp.com/backup-and-restore

   • Edit

6. Mark closed this discussion on 26 May, 2013 08:21 AM.