Two user accounts on the same Mac.
I have two user accounts with Easy Books, both of which I use on
the same Mac though obviously on different Mac user accounts. This
enables me to keep 2/3 businesses on my account and share another
business with another user when I am away without that Mac user
been able to see my other businesses. Hope that makes sense. My
urgent problem now is that I have tried to pay for online syncing
on the second user account (after first using up my free trial) but
when I try to log in I keep getting the message "Current receipt
invalid or mismatched ds person id." Is this something to do with
two accounts on the same Mac? My second Mac user has entered a lot
of information onto her shared business from me but I am not able
to access this.
Any help would be greatly appreciated.
Thanks
Garry
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Support Staff 1 Posted by Admin on 25 Mar, 2013 09:35 AM
Hi Garry,
This isn't one of our messages, but it could be an Apple in-app purchase message. I know that on iOS, Apple compare the Apple ID that was originally used to download and install with the Apple ID used when purchasing in-app. They require the same one to be used in all subsequent purchases, which may be what is happening here.
I see that you have one sync account running under this email address, and you've got service until 21 Feb 2014. I would advise purchasing the second sync account from the web site as well. To do this, log in to https://sync.easybooksapp.com with the second user account details. You should see a button to purchase yearly service. This will update your second sync account.
Please let me know if you need any help, include your sync username for the second account and I'll see what I can do to speed it along.
Mathew
2 Posted by gmm_electrical on 25 Mar, 2013 06:01 PM
Hi Matthew
Many thanks, I think that seems to have sorted it. I was trying to purchase the online syncing I'm other account but it wouldn't let me. Using my old password seemed to do the trick.
Garry Mooney
GMM ELECTRICAL SERVICES
10 Chapel Garth
Skipsea
YO25 8TA
Tel/Text: Mobile 0791 784 2971 (preferred)
Tel: Work: 01262 469646
Email: [email blocked]
www.gmmelectrical.com
Mark closed this discussion on 25 Mar, 2013 07:45 PM.