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Restoring purchase

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uranovicz.agnes

23 Mar, 2013 03:36 PM

I bought Easybooks for my first iPad, I bought unlimited transactions.
I installed it on my new iPad, tried restoring the purchase : unlimited transactions: buy for 2à something Euros.
OK, I had online syncing. I used my old ipad for the transactions and it synced to my new one, which stayed a slave, good for looking, not for doing.
Today I bought 6-month online syncing but with my new iPad. I tried to restore the add-on to my old iPad, logged in, etc. and got a failure message, saying to connect with the account I bought the app with.
I have only one AppStore account, one email attached to it, so I don't really understand what the problem is. (I have tried several times)
I really like easy books, but this flusters me.

Thank you for your help,

1. Support Staff 1 Posted by Mark on 25 Mar, 2013 04:55 PM

   

   The Apple message implies a different Apple ID was used, I'm afraid. The contact for this would be Apple Support.

   I'm sorry you are having a problem with it, we have been advised by Apple that in some cases card details may have expired, or the system with Apple is too busy and try later.

   I hope that helps,

   Karen

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2. 2 Posted by amylianorizan on 27 Mar, 2013 04:57 PM

   

   Hi,

   I'm also having the same problem. I've bought the unlimited transactions add-ons on my old macbook. And then I want to restore the purchases on my new macbook.

   Unfortunately, I downloaded the easybooks on the new macbook using different Apple ID. For your informations, I'm also using the online sync thus on my new macbook, I can't update my account in it since all my transactions on the new macbook have been used.

   I've tried to restore the purchases using the same Apple ID that I used to purchase the unlimited transactions but failed. What should I do? Should I uninstall it and then install it using the same Apple ID that I've used to purchase the unlimited transactions or what?

   Please help me. Thanks

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3. Support Staff 3 Posted by Admin on 27 Mar, 2013 07:21 PM

   

   Hi Amy, I hope I got your name right.

   Yes, if you've downloaded and installed the app using a different Apple ID, you'll need to delete the app by moving it into the trash, then re-download the app using the original Apple ID that you've used for previous purchases.

   Mathew

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4. 4 Posted by amylianorizan on 28 Mar, 2013 01:42 AM

   

   Thanks Mathew

   But what about the businesses that I've synced before? Should I delete them as well before uninstall it?

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5. Support Staff 5 Posted by Admin on 28 Mar, 2013 07:32 AM

   

   Hi Amy,

   You might want to make a backup first just to be safe. But deleting the app won't delete its data. When you re-install the app, it will start with the same data as the old copy.

   Mathew

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6. 6 Posted by amylianorizan on 29 Mar, 2013 02:33 AM

   

   It works! Thanks a lot :)

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7. Mark closed this discussion on 29 Mar, 2013 08:24 AM.

8. uranovicz.agnes re-opened this discussion on 28 Apr, 2013 10:46 AM

9. 7 Posted by uranovicz.agnes on 28 Apr, 2013 10:46 AM

   

   For me too, thanks!

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10. Mark closed this discussion on 28 Apr, 2013 07:13 PM.