Pricing & Sync

brittany.opeloye's Avatar


28 Mar, 2013 03:24 AM


I am trying to purchase the $7.99 online sync option. However, inside of my app the only option is the $30.99 option and inside of my account online the only option is the yearly sync. How do I get the $7.99 price?

Also, I recently downloaded Easy Books to my iPad. However, after successfully logging in, I am kicked out and keep getting the message "login failed" this has also been happening when I log in online via the Mac app. Why is this happening? I want to make sure this will not be an issue if and when I purchase the online sync.

  1. Support Staff 1 Posted by Admin on 29 Mar, 2013 08:23 AM

    Admin's Avatar

    Hi Brittany,

    The yearly option is a lot cheaper overall, but there is a monthly option available. To switch to this option, click the button in your sync account to purchase and on the next screen click "Make changes". You should then be able to change the plan to a monthly one on there.

    All the best,

  2. 2 Posted by brittany.opeloy... on 29 Mar, 2013 01:17 PM

    brittany.opeloye's Avatar

    Thanks! Do you know why the application on both of my applications accepts my password, logs me in, and then logs me out saying password failed a few seconds later?

    Sent from my iPhone

  3. Support Staff 3 Posted by Mark on 29 Mar, 2013 07:21 PM

    Mark's Avatar

    This shouldn't happen once you've paid for the service, but if your account has already expired you will see this message on all your devices.

  4. Mark closed this discussion on 30 Mar, 2013 08:36 PM.

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