Recurring transactions have stopped working.

Ron Davies's Avatar

Ron Davies

29 Mar, 2013 10:02 AM

Noticed yesterday that two recurring transactions did not register. Recurring transactions were working on the 25th March, I wonder if the upgrade to IOS 6.1.3 on my iPad on the 26th has anything to do with it.

  1. Support Staff 1 Posted by Mark on 29 Mar, 2013 07:22 PM

    Mark's Avatar

    Hi Ron,

    Are you using the sync service? If any of your businesses have sync turned on, they will need to be online and up to date before the device is able to create a new transaction.

  2. 2 Posted by Ron Davies on 29 Mar, 2013 09:23 PM

    Ron Davies's Avatar

    Hi. Sorry, no, I am not syncing with any other device. I have made no adjustments to the app since recurring transactions were posted as usual on the 25th. Two due on the 28th were not posted as usual.
    The only change has been an update to IOS 6.1.3.

  3. 3 Posted by Ryan D. on 30 Mar, 2013 11:48 AM

    Ryan D.'s Avatar

    I've noticed the same issue after an update to 6.1.3. No sync service turned on.
    All recurrent transactions after the update not created.

  4. 4 Posted by Ron Davies on 01 Apr, 2013 10:38 AM

    Ron Davies's Avatar

    As of this morning problem seem to have sorted itself.
    Recurring transactions that were due on the 28th posted themselves on the 31st and two that were due today 1st April have posted as usual. A problem with the calendar perhaps?

  5. Mark closed this discussion on 01 Apr, 2013 10:45 AM.

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