Invoice sending problem
Hi, I have a problem with one sales order. As soon as I try to
send via email, the page locks up, and after a while the screen
goes back to the desktop screen.
I have tried to create another with the same text etc, but it's the
same outcome. I have also tried a new sales order for the same
customer and that one works,... Any idea?
Thanks rick
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Support Staff 1 Posted by Admin on 11 Oct, 2011 01:10 PM
Do you have a lot of lines in the detail field? If so, this could be it. I found a problem here (see http://help.easybooksapp.com/discussions/questions/342-invoicing) and I am working on a fix.
For now, just add a split of zero value and use it just for more lines of text if you need them. Try to limit the number of lines to about 12 maximum. The process falls down because when there are too many lines to show on one page (with the terms and totals) the code tries to add a new page but doesn't split the line so attempts to build the next page the same as the first. Again it finds there are too many lines and the process goes on until the app is closed by the operating system.
So now I know what the problem is I should be able to fix this in the next update: it's on my list.
Mathew
Admin closed this discussion on 11 Oct, 2011 01:10 PM.