I really need to resolve this this evening as I have downloaded the app on to my Ipad (usually use laptop and desk top) I have added and synced my main business but it is saying I don't have unlimited invoices and have reached my limit - I have paid for the full package and do not have a problem with this on my desktop or laptop. If I don't resolve this this eve I will have to take my laptop away with me which I really do not want to do. Please advise asap
syncing with Ipad does not recognises I have the whole package (unlimted invoices)
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#1 Posted by Mark Support staff on 18 Apr, 2013 05:49 PM
Have you tried restoring your purchases?
Karen
#2 Posted by Julie Cleasby -... on 18 Apr, 2013 06:07 PM
Do I need to buy an app for the ipad separatly?
#3 Posted by Mark Support staff on 18 Apr, 2013 06:55 PM
If you want to enter data using the iPad, then you need to buy transactions, but you don't need to for just syncing and viewing.
Take a look at the pricing page
http://easybooksapp.com/pricing
Best wishes
Karen
#4 Posted by Julie Cleasby -... on 22 Apr, 2013 08:03 AM
Hi Karen
I have bought the add on app now for the ipad. It is now saying I have to
purchase something else to be ale to send invoices even though I have
bought the full package for my laptop.. Can you confirm this is correct....
As I though I would be able to use on all devices from the original
package.
Julie
#5 Posted by Mark Support staff on 22 Apr, 2013 08:41 AM
Yes, the invoicing for Mac and iOS are separate. You can send them from Mac, but if you want to send from iPad you need to buy this add-on.
Karen
Mark closed this discussion on 26 May, 2013 08:23 AM.