Open Balance
I have a small problem that I can't seems to resolve. When I put
in an opened balance for one of my customers that owed me money
from last year, it was a €66.37, I didnt want to put in an
invoice with last year's date, so that's why I just said opened
balance. This money was paid, I have put in the payment details.
Then I have issued another invoice at amount of €106.68. When
I went to print the Statement it doesn't show the opened balance
amount, and shows now the balance of €40.31 instead of
€106.68.
Same with another company that it just doesn't take into account
the opened balance figure on the statement.
Is it something that I am doing wrong?
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Support Staff 1 Posted by Admin on 19 Apr, 2013 08:19 PM
All statements have an opening balance field as well as accounts. I think it should default to the same opening balace as the account rather than zero so I will look into changing this.
For now, you can edit the opening balance of the customer statement to match the amount you entered in the account settings.
All the best,
Mathew
Mark closed this discussion on 26 May, 2013 08:23 AM.