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iPhone App crashing

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Ryan D.

19 Apr, 2013 05:00 PM

Hi,
All of a sudden, my iPhone app is crashing since today. The app does not even get to the Pin Code screen and crashes within seconds of pressing the icon.
Tried restarting the device without any luck. My iPad app is working fine at this time. Please help.

Ryan.

1. Support Staff 1 Posted by Admin on 19 Apr, 2013 08:25 PM

   

   Hi Ryan,

   Do you have the same data on your iPad? If so, and you can afford to lose the iPhone app and re-install it then this is what I'd suggest. When you re-install the app, you may need to restore past purchases using the restore button on the add-ons screen.

   This issue appears to happen when the app is not closed down properly. There is a fix for the problem in the next version, but this includes other big changes and is still in testing.

   All the best,
   Mathew

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2. 2 Posted by Ryan D. on 22 Apr, 2013 04:38 PM

   

   Hi Mathew,
   Thank you for replying.

   It worked this way- I deleted the iPhone app, reinstalled it and downloaded the data from my online backups. Up and running great right now.

   Must say, this is an excellent software. Simple, yet powerful. Looking forwards to some exciting updates.

   Thanks
   Ryan.

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3. Mark closed this discussion on 23 Apr, 2013 01:01 PM.