Home → Help & Support →

repayment back to credit card

• Edit

Nick Cook

15 May, 2013 04:11 PM

Hi there, for some reason I am having a brain freeze on how to refund my credit card. I put in the date, account one credit card, enter refund on the next line down. For account two I chose credit card, as that is where the repayment should show up, but of course I then have selected it twice and can go no further.

clarity is escaping, any ideas?

best
nick

1. Support Staff 1 Posted by Mark on 15 May, 2013 04:55 PM

   

   What was the expense that you put on the credit card? What was it paying for? e.g. admin, advertising, sales?

   Karen

   • Edit

2. 2 Posted by Nick Cook on 15 May, 2013 06:37 PM

   

   Hi Karen, thanks for your quick reply. It was company who took a payment from my credit card every month, common in the hosting industry. I cancelled their services, but they carried on charging. They have now refunded the credit card account, and so want to pay back into the account. I hadn't set this up as a separate supplier, as I just putting under server costs. I guess this is the problem?

   best
   nick

   • Edit

3. Support Staff 3 Posted by Admin on 15 May, 2013 07:46 PM

   

   Hi Nick,

   No that's not the problem. If you have a refund on your card, enter it just like you would do if it was an expense, so:

   Account 1 = Credit card
   Account 2 = Hosting (expense account)

   But set the Transaction type to refund. You'll see a warning message saying "Are you sure? Expense balances usually increase". But that's okay in this case.

   Mathew

   • Edit

4. 4 Posted by Nick Cook on 15 May, 2013 07:53 PM

   

   Perfect thank you.

   best
   nick

   • Edit

5. Mark closed this discussion on 26 May, 2013 08:20 AM.