On line Syncing
I can not sign in
after informing my Username and Password and press Log in I receiv
the message
Sync
Failes to login
Therfore I can not online syncing on my recent inputs in the
system.
What should I do diffrent?
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Support Staff 1 Posted by Admin on 28 Feb, 2012 09:40 AM
Please accept my apologies for the late reply. For some reason this message was marked as spam by Tender, who provide the discussion forum system. I've only just found it.
Do you still need any help?
Mathew
2 Posted by Rolf Wiegel on 29 Feb, 2012 08:38 PM
The problem is still the sam. For that reason I dont no if online syncing ever has been made.
Why can I not sign in?
I olways get the messwage
Sync
Failed to login
What is my problem?
Support Staff 3 Posted by Admin on 01 Mar, 2012 09:21 AM
It is either the username or the password is incorrect. I'll check your account to see if you have a business uploaded...
Yes you do have a business and a device registered, but the last change was 17 weeks ago. Do you still have the settings file that you received when you registered? It contains your username and password. I know your username is rwiegel, but I'm afraid I can't help you with your password.
If you've not got the settings file and can't remember the password, I can reset it for you. Just email me back if you'd like me to. You then tap on the attached file and it will set the username and password for you. Since it has been such a long time, I would suggest the best thing might be to turn syncing off on the device now, and re-upload the business again as I'm sure you've made lots of changes in 17 weeks, and it will probably be quicker for the device to re-send the whole database than all those little changes that are queued up in there.
Mathew
4 Posted by Rolf Wiegel on 17 Mar, 2012 02:07 AM
Mathew
Thanks, I finally managed. I got in and I re up loaded the most current date.
Rolf
-----Mensagem original-----
De: Mathew Waters [mailto:[email blocked]]
Enviada em: quinta-feira, 1 de março de 2012 06:20
Para: [email blocked]
Assunto: Re: On line Syncing [Questions]
5 Posted by Nicasio M dela ... on 17 Mar, 2012 04:27 PM
I made a mistake signing out on my i touch and I just find out that I already deleted the email you sent with the password, cud you sent me a new password so I can sync this devise? Will I chance the password also of the other device, it is still sign on. Thanks,
Nic
Support Staff 6 Posted by Admin on 19 Mar, 2012 02:06 PM
Hi Nic,
You can change your password from the sync web site at https://sync.easybooksapp.com.
Mathew
Admin closed this discussion on 12 Jul, 2012 09:33 AM.