rachel's Avatar


29 Jan, 2014 07:11 AM

There seems to be a problem with sending invoices, easy books lets me send a statement I have an urgent invoice to send but the option to send it seems to be greyed out please can you help.

  1. Support Staff 1 Posted by Admin on 29 Jan, 2014 02:06 PM

    Admin's Avatar

    Which version of the app are you using?

    If you're using iOS, find out from the information section of Settings
    If you're using Mac, find out from the About Easy Books menu. Please also tell me whether it says "Web site edition" or "Mac App Store edition".

  2. 2 Posted by rachel on 29 Jan, 2014 02:11 PM

    rachel's Avatar

    I am using version 7.1 I can create invoices but the box I press to send them (between the rubbish bun icon and the + icon) is greyed out and I am unable to send any invoices to my customers, I have tried everything possible and frustratingly spent the morning wasting time trying everything I could think of to get this to work again.

  3. Support Staff 3 Posted by Admin on 29 Jan, 2014 09:14 PM

    Admin's Avatar

    Hi Rachel,

    Try the new PDF button at the bottom of the sale form, just above the new payments section. So new it's not documented in the help yet I'm sorry.


  4. 4 Posted by rachel on 29 Jan, 2014 09:41 PM

    rachel's Avatar

    Thank you Matthew that does work, its was a change I was not aware of.

    Thanks again for your help

  5. Admin closed this discussion on 29 Jan, 2014 10:35 PM.

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