Syncing

Craig's Avatar

Craig

22 Jan, 2012 05:26 PM

Hello, I am trying to sync the iPhone with the iPad I bought today. I downloaded the app for syncing but I don't have the password. When I tried to reset the password it said there is no user with that email. I am using easy books since April so how can it be? My email is [email blocked]

  1. 1 Posted by Craig on 23 Jan, 2012 12:11 PM

    Craig's Avatar

    no pass code has been sent to me, only the receipt for purchasing the application. It is getting very frustrating. I could use some help here.

  2. Support Staff 2 Posted by Admin on 23 Jan, 2012 12:22 PM

    Admin's Avatar

    Sorry, it's true, there is no user with the email you gave me.

    Might you have registered under a different email address? Can you remember your username in the system? Or do you still have the registration email you received? I'll try to find your account for you.

    Mathew

  3. 3 Posted by Craig Bayley on 23 Jan, 2012 12:35 PM

    Craig Bayley's Avatar

    Hi please find attached a copy of my iTunes invoice

    Regards

    Craig

    Billed To:
    [email blocked]
    craig bayley
    flat 7, john crouch court, cliff road,
    co123pw harwich
    GBR Order Number: MGLNLF6G6N
    Receipt Date: 19/02/11
    Order Total: £19.17
    Billed To: American Express .... 2003

    Item Number Description Unit Price

    1 Easy Books, Transactions, Developer: Geode Software Ltd
     Report a Problem £17.99
    2 Alarm Clock Pro by iHandy, v1.2.3, Developer: AppBee Inc. (4+)
     Write a Review Report a Problem £0.59
    3 UK PAYE Salary Wages NI & Tax Calculator ✓ [listentotaxman.com], v2011.02, Developer: paul langan (4+)
     Write a Review Report a Problem £0.59

    Order Total: £19.17

    Please retain for your records
    Please See Below For Terms And Conditions Pertaining To This Order.

    iTunes Store
    You can find the iTunes Store Terms of Sale and Sales Policies by launching your iTunes application and clicking on Terms of Sale or Sales Policies

    Answers to frequently asked questions regarding the iTunes Store can be found at http://www.apple.com/uk/support/itunes/store/

    Sent from my iPhone

  4. Support Staff 4 Posted by Admin on 23 Jan, 2012 01:10 PM

    Admin's Avatar

    Hi Craig,

    Thanks. I misunderstood. I thought you were asking about our Online Sync service, but I see from the invoice you're talking about the "Transactions" add-on. The Sync service is available as an optional extra if you want it. It can keep your iPhone and iPad data in-sync by merging changes you make on either device to the other. It also provides some peace of mind because you'll always have an extra backup online if you needed it.

    If this is not on your iPad, you just restore your purchases using the restore button. See http://www.easybooksapp.com/add-ons.

    Mathew

  5. Admin closed this discussion on 23 Jan, 2012 01:10 PM.

  6. Craig Bayley re-opened this discussion on 23 Jan, 2012 01:23 PM

  7. 5 Posted by Craig Bayley on 23 Jan, 2012 01:23 PM

    Craig Bayley's Avatar

    I also bought syncing yesterday which highlighted the problem. I need to sync with my iPhone and iPad

    Billed To:
    [email blocked]
    craig bayley
    flat 7, john crouch court, cliff road,
    co123pw harwich
    GBR Order Number: MGLQNZQSK4
    Receipt Date: 22/01/12
    Order Total: £21.68
    Billed To: American Express .... 2003

    Item Developer Type Unit Price

    The Night Sky, v1.9.1 (4+)
     Write a Review Report a Problem iCandi Apps App £0.69
    Easy Books, Online Syncing 6
     Report a Problem Geode Software In App Purchase £20.99

    Order Total: £21.68

    Please retain for your records
    Please See Below For Terms And Conditions Pertaining To This Order.

    iTunes Store
    You can find the iTunes Store Terms of Sale and Sales Policies by launching your iTunes application and clicking on Terms of Sale or Sales Policies

    Answers to frequently asked questions regarding the iTunes Store can be found athttp://www.apple.com/uk/support/itunes/store/

    Apple ID Summary • Purchase History

    Apple respects your privacy
    Information regarding your personal information can be viewed athttp://www.apple.com/uk/privacy/

    Sent from my iPhone

  8. Support Staff 6 Posted by Admin on 23 Jan, 2012 01:30 PM

    Admin's Avatar

    Okay, then the next question is did you register for a syncing account? If you did, you'll have received a reply from the system with an attached file. Could you let me know the username please?

    Alternatively, if you deleted the email can you tell me whether you already uploaded a business from your iPhone? Perhaps I can track you down that way if you tell me the name of it.

    If you didn't register, you can do it now at https://sync.easybooksapp.com. You'll receive an email, which I recommend you read on the iPhone first. Then you can set the password more easily because you can just tap on the attachment and open it in Easy Books. You can then upload your business, read the same email on your iPad and use the attachment to set the password for you. Then you should be able to add a new business and choose your online copy. Make sure the business does not already exist on the iPad though, because if it does, you won't see it listed as an option for download.

    Mathew

  9. 7 Posted by Craig Bayley on 23 Jan, 2012 01:44 PM

    Craig Bayley's Avatar

    Username rania1978. I have already paid for syncing. What happens with that

    Sent from my iPhone

  10. Support Staff 8 Posted by Admin on 23 Jan, 2012 01:51 PM

    Admin's Avatar

    Hi Craig,

    Thanks, I see you've just registered. The purchase receipt for Online Sync was uploaded from your phone and I show the next expiry date as 6 August.

    I hope you find the service useful. There is information available at http://www.easybooksapp.com/sync/getting-started.

    All the best,

    Mathew

  11. Admin closed this discussion on 23 Jan, 2012 01:51 PM.

  12. Craig Bayley re-opened this discussion on 23 Jan, 2012 02:00 PM

  13. 9 Posted by Craig Bayley on 23 Jan, 2012 02:00 PM

    Craig Bayley's Avatar

    Cheers Mat
    Thanks for everything

    Sent from my iPhone

  14. Admin closed this discussion on 23 Jan, 2012 10:03 PM.

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