Home → Help & Support →

Transactions

• Edit

Ingrid

02 May, 2011 12:15 AM

Hello, I have already purchased this App, but it's telling me that my transaction limit has been reached and I need to buy the App. Can you check on this?

1. Support Staff 1 Posted by Admin on 02 May, 2011 07:17 AM

   

   Hi Ingrid,

   If you have re-installed the app, or installed it on another device you can easily restore your purchases using the Restore button on the extras screen.

   See if that works and let me know how you get on please.

   Mathew

   • Edit

2. Admin closed this discussion on 02 May, 2011 07:17 AM.

3. Ingrid Fenton re-opened this discussion on 03 May, 2011 12:41 AM

4. 2 Posted by Ingrid Fenton on 03 May, 2011 12:41 AM

   

   Hello, I didn't reinstall the app., but I did do the free trial first, then purchase. Would that cause an issue?

   Sent from my Verizon iPad2
   Sincerely,
   Ingrid Fenton
   Ykep Inc.
   84 Braeswood Sq.
   Houston, TX 77096
   713.661.9847
   Text: 281.816.6489
   MSN: [email blocked]
   Fax:1.713.661.9847 or
   EPrint:[email blocked]

        ~~~ __o
           ~~~ _ <_
         ~~~ (_)/(_)

   • Edit

5. 3 Posted by Ingrid Fenton on 03 May, 2011 12:41 AM

   

   Using the restore button didn't work, please help me with this.

   Sent from my Verizon iPad2
   Sincerely,
   Ingrid Fenton
   Ykep Inc.
   84 Braeswood Sq.
   Houston, TX 77096
   713.661.9847
   Text: 281.816.6489
   MSN: [email blocked]
   Fax:1.713.661.9847 or
   EPrint:[email blocked]

        ~~~ __o
           ~~~ _ <_
         ~~~ (_)/(_)

   • Edit

6. Support Staff 4 Posted by Admin on 03 May, 2011 07:21 PM

   

   Are you certain you purchased the Transactions add-on then? You should have a receipt from Apple for the in-app purchase.

   • Edit

7. Admin closed this discussion on 03 May, 2011 07:21 PM.

8. Ingrid Fenton re-opened this discussion on 03 May, 2011 10:37 PM

9. 5 Posted by Ingrid Fenton on 03 May, 2011 10:37 PM

   

   Hello, yes, I'm sure that I purchased it. I don't save my itunes receipts. I used the free version until I was at the truncations limit. Then I madenthe purchase so that I could continue with more transactions. That was at the end of March.

   Sent from my Verizon iPad2
   Sincerely,
   Ingrid Fenton
   Ykep Inc.
   84 Braeswood Sq.
   Houston, TX 77096
   713.661.9847
   Text: 281.816.6489
   MSN: [email blocked]
   Fax:1.713.661.9847 or
   EPrint:[email blocked]

        ~~~ __o
           ~~~ _ <_
         ~~~ (_)/(_)

   • Edit

10. Support Staff 6 Posted by Admin on 04 May, 2011 08:11 AM

    

    The restore button will restore any in-app purchases you made. But check you have signed in to the same iTunes account on the iPad. You can check by signing out on the device (using the main device settings, then find store and sign out).

    Next time you start Easy Books, go to the Extras (or Add-ons) screen and tap Restore. You should be asked for your iTunes username and password. Use the same one you used when purchasing the Transactions extra and it will be restored.

    If you want to look at your past purchase history, you can use iTunes on your computer. Click on the iTunes store, then click your username at the top right of the screen (shown in the screenshot). Click Account to view your account panel, then click on Purchase history.

    • Screen_shot_2011-05-04_at_09.02.46.png 71.4 KB
    • Screen_shot_2011-05-04_at_09.03.39.png 17.2 KB
    • Edit

11. Admin closed this discussion on 04 May, 2011 08:11 AM.

12. Ingrid Fenton re-opened this discussion on 07 Jun, 2011 09:28 PM

13. 7 Posted by Ingrid Fenton on 07 Jun, 2011 09:28 PM

    

    This comment was split into a new discussion: Payees

    Hello, I have just realized that I might not have set up my Payees correctly, since I am not able to get a report for total payments to date for each payee in the bank accounts. Can you help me with this? The most important account right now is Contract Labor.

    • Edit

14. Admin closed this discussion on 08 Jun, 2011 10:56 AM.