Help & Support

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Did you know about our online help system? This might provide an answer for your question more quickly.

If your question isn't answered by the online help or the knowledge base, you can post a new discussion in this category. All new discussions are initially private and can only be seen by you and us. However, we may make the discussion public if we think other people can benefit.

IMPORTANT!

If you do post a new discussion, please include the following information:

  • Which app are you using?

    • iOS (runs on iPhone, iPad, iPod Touch)
    • Mac (Mac App Store or Direct Download from the web site)
  • Which version number are you using?

    • If you're using iOS, find out from the Information section of Settings
    • If you're using Mac, find out from the About Easy Books menu.

We may not answer your question if you do not provide the information above.

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Title State Replies Latest Post
Neil farrar's Avatar

Program locking up since upgrade to ios8.

resolved 3 21 Sep, 2014 04:42 PM by Mathew
Cy Topham-Pitt's Avatar

Can't airprint since IOS 8 update

resolved 2 21 Sep, 2014 12:25 PM by Cy Coulterman
Tara's Avatar

Ho do I write off an Unpaid Invoice

resolved 2 17 Sep, 2014 03:21 PM by Tara Hartigan
fen's Avatar

"Received with thanks" on statement PDF

resolved 2 16 Sep, 2014 11:23 AM by Fen21
colinelliot111's Avatar

Moving from Microsoft Money to Easy Books

resolved 2 15 Aug, 2014 04:15 PM by colinelliot111
Vladimir's Avatar

Looking For Easybook Chartered Accountant

resolved 2 21 Jul, 2014 06:55 PM by Vladimir
twinkle.baker1's Avatar

Opening account balance

resolved 6 10 Jul, 2014 10:25 AM by twinkle.baker1
gavin.smith's Avatar

Split Transactions which include costs

resolved 2 24 May, 2014 10:55 PM by gavin.smith
Rowena Smart's Avatar

How to enter a purchase where some products include GST and others don't?

resolved 2 20 May, 2014 09:19 AM by Hotmail
richard's Avatar

Year end balance adjustments

resolved 4 16 May, 2014 10:18 PM by richard
jpennell's Avatar

Receipt/invoice photos on iPad

resolved 2 14 May, 2014 11:12 PM by jpennell
James Symonds's Avatar

VAT & Bank Interest

resolved 1 14 May, 2014 06:00 PM by Mathew
René Danielsen's Avatar

4% added to time tracker prices

resolved 7 02 May, 2014 12:11 PM by rd
Darren Hotchin's Avatar

iPad Invoice Email

resolved 2 01 May, 2014 06:39 PM by Darren Hotchin
wellyng13's Avatar

stock and cost entry

resolved 6 21 Apr, 2014 04:36 AM by wellyng13
anthony.brindle's Avatar

Sole Trader - Mileage expenses recording

resolved 6 11 Apr, 2014 12:18 PM by anthony.brindle
jtmkennedy's Avatar

My accountant has a problem......

resolved 4 11 Apr, 2014 08:13 AM by Ronan O'Brien
Phil's Avatar

VAT Return

resolved 6 07 Apr, 2014 04:04 PM by Phil Marks
info's Avatar

Recording purchase of stock and sales

resolved 2 25 Mar, 2014 12:03 PM by info
pryan1945's Avatar

sync

resolved 3 06 Mar, 2014 11:35 AM by Mathew
Brian G's Avatar

Forgotten Apple ID Password

resolved 1 13 Feb, 2014 05:50 PM by Mathew
Rachel Hopes's Avatar

Invoices

resolved 4 29 Jan, 2014 09:41 PM by Rachel Hopes
Aziz Mhar's Avatar

Some invoices have a "hyphen"

resolved 2 28 Jan, 2014 12:56 PM by Aziz Mhar
reza's Avatar

Restoring Purchases

resolved 8 11 Jan, 2014 06:59 PM by reza
Teresa Robbins's Avatar

Handling 18 Month Accounting Period

resolved 2 10 Jan, 2014 01:50 PM by Teresa Robbins
clivewilliamson's Avatar

Statements not synchronising

resolved 2 03 Jan, 2014 10:29 AM by clivewilliamson
irsy's Avatar

In app purchase

resolved 2 23 Dec, 2013 10:17 AM by irsy
Amy 's Avatar

Pricing

resolved 1 22 Dec, 2013 03:40 PM by Mathew
tpn's Avatar

attaching invoices

resolved 14 15 Dec, 2013 10:31 PM by tpn
charlie's Avatar

Unable to restore Customer Invoicing addon

resolved 3 14 Dec, 2013 04:54 PM by charlie

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