Help & Support

Our response time is currently two working days.

Did you know about our online help system? This might provide an answer for your question more quickly.

If your question isn't answered by the online help or the knowledge base, you can post a new discussion in this category. All new discussions are initially private and can only be seen by you and us. However, we may make the discussion public if we think other people can benefit.

IMPORTANT!

If you do post a new discussion, please include the following information:

  • Which app are you using?

    • iOS (runs on iPhone, iPad, iPod Touch)
    • Mac (Mac App Store or Direct Download from the web site)
  • Which version number are you using?

    • If you're using iOS, find out from the Information section of Settings
    • If you're using Mac, find out from the About Easy Books menu.

We may not answer your question if you do not provide the information above.

This category is private — new discussions are only visible to the support staff and the original reporter.

Title State Replies Latest Post
fernandocachola's Avatar

Recurring payments

resolved 5 02 Nov, 2012 09:12 AM by Mark
Boudewijn Vermeulen's Avatar

VAT change

resolved 1 01 Nov, 2012 10:15 AM by Admin
rick's Avatar

Invoicing in a "personal template" account

resolved 5 31 Oct, 2012 06:57 PM by rick
Iain's Avatar

Exporting Purchase Ledger

resolved 1 30 Oct, 2012 06:28 PM by Mark
Michael Ward's Avatar

Bank Recon Report

resolved 3 30 Oct, 2012 11:47 AM by Michael Ward
Andy 's Avatar

ticks

resolved 11 30 Oct, 2012 11:36 AM by Mark
Antoine Davous's Avatar

Never received the licence mail

resolved 1 29 Oct, 2012 06:55 PM by Antoine Davous
philip's Avatar

FORMAT STATEMENTS

resolved 1 28 Oct, 2012 10:23 AM by Admin
Joe's Avatar

Draft Copy

resolved 2 27 Oct, 2012 07:44 AM by Admin
AAli's Avatar

Out of scope /exampt VAT purchase.

resolved 1 27 Oct, 2012 07:43 AM by Admin
Stelios Plastiras's Avatar

Unlimited transactions

resolved 3 26 Oct, 2012 12:53 PM by Admin
abdullah.nazari's Avatar

I can't buy add ones

resolved 3 26 Oct, 2012 12:51 PM by Admin
Andrew Buckley's Avatar

Can't restore Add-ons on iOS.

resolved 3 26 Oct, 2012 12:51 PM by Admin
Vilma's Avatar

Entering previous quarter transactions

resolved 2 25 Oct, 2012 08:42 PM by Admin
Anna K. 's Avatar

Where has my inactive customer profile gone?

resolved 1 24 Oct, 2012 12:14 PM by Admin
Jodi Welch's Avatar

set up

resolved 4 22 Oct, 2012 06:00 PM by Mark
Ss's Avatar

Easy books has frozen

resolved 1 21 Oct, 2012 11:38 AM by Admin
Don McLave's Avatar

Euro Symbol

resolved 1 19 Oct, 2012 11:38 AM by Mark
Craig's Avatar

Limited Company Auto Tax Save

resolved 4 18 Oct, 2012 04:36 PM by Craig
sarah's Avatar

Sales invoices

resolved 3 18 Oct, 2012 10:53 AM by Admin
Matti's Avatar

CSV files error

resolved 5 18 Oct, 2012 08:00 AM by Matti
Carey H's Avatar

Recent IPad update 5.3.3.35

resolved 9 17 Oct, 2012 04:58 PM by The Mach One Group
andrew newton's Avatar

Company Name not appearing on invoice

resolved 1 17 Oct, 2012 08:18 AM by Mark
A. Ali's Avatar

Unable to add transaction after latest update on iphone4.

resolved 1 17 Oct, 2012 01:14 AM by A. Ali
Malcolm Reid's Avatar

Cannot login

resolved 3 16 Oct, 2012 05:36 PM by Admin
Judah Fansler's Avatar

Get Mac app working with my iOS devices

resolved 2 16 Oct, 2012 05:31 PM by Admin
Jean Dow's Avatar

easy books ipad

resolved 1 16 Oct, 2012 08:12 AM by Mark
situate1's Avatar

Depreciation

resolved 1 15 Oct, 2012 07:45 AM by Admin
Brad's Avatar

sync data between iphone and mac versions of easy books

resolved 1 14 Oct, 2012 05:46 PM by Mark
Brad's Avatar

sync data between iphone and mac versions of easy books

resolved 1 14 Oct, 2012 05:46 PM by Mark

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