Help & Support

Our response time is currently two working days.

Did you know about our online help system? This might provide an answer for your question more quickly.

If your question isn't answered by the online help or the knowledge base, you can post a new discussion in this category. All new discussions are initially private and can only be seen by you and us. However, we may make the discussion public if we think other people can benefit.

IMPORTANT!

If you do post a new discussion, please include the following information:

  • Which app are you using?

    • iOS (runs on iPhone, iPad, iPod Touch)
    • Mac (Mac App Store or Direct Download from the web site)
  • Which version number are you using?

    • If you're using iOS, find out from the Information section of Settings
    • If you're using Mac, find out from the About Easy Books menu.

We may not answer your question if you do not provide the information above.

This category is private — new discussions are only visible to the support staff and the original reporter.

Title State Replies Latest Post
jpdumigan's Avatar

Invoicing

resolved 1 15 Aug, 2012 07:59 AM by Mark
dgskips's Avatar

add ons

resolved 5 15 Aug, 2012 07:06 AM by Mark
peter's Avatar

Syncing

resolved 4 15 Aug, 2012 02:25 AM by Peter Foss
Davo's Avatar

Different Languages

resolved 1 11 Aug, 2012 07:19 PM by Mark
Jesse Loniewski's Avatar

Invoicing multiple workers

resolved 3 11 Aug, 2012 07:11 PM by Mark
Alexandra's Avatar

Crashes on Mac (Mountain Lion)

resolved 2 10 Aug, 2012 08:37 AM by Alexandra
Brett's Avatar

Downloads

resolved 2 09 Aug, 2012 10:47 PM by Help Desk
Iain's Avatar

Delete a company

resolved 1 09 Aug, 2012 06:51 PM by Mark
Kim's Avatar

User access levels

resolved 1 09 Aug, 2012 07:38 AM by Mark
Sebastiaan's Avatar

Pay

resolved 3 08 Aug, 2012 07:54 PM by Mark
Lourina Coetzee's Avatar

Statements and invoices

resolved 1 08 Aug, 2012 07:47 PM by Mark
nelson.clark's Avatar

Stock

resolved 2 06 Aug, 2012 10:40 AM by nelson.clark
pete's Avatar

Loans

resolved 1 04 Aug, 2012 07:39 AM by Mark
philip.marks's Avatar

Reconciliation

resolved 1 04 Aug, 2012 07:23 AM by Mark
Mark Brown's Avatar

Date Control

resolved 1 04 Aug, 2012 07:03 AM by Mark
mayfieldh's Avatar

Windows Version

resolved 1 04 Aug, 2012 07:01 AM by Mark
Aldrin Dulnikowski 's Avatar

Can't sync, go to iTunes first

resolved 1 04 Aug, 2012 06:54 AM by Mark
andrew's Avatar

PAGE SETUP

resolved 2 04 Aug, 2012 06:51 AM by Mark
pat's Avatar

Crashing

resolved 5 02 Aug, 2012 08:26 PM by pat
hugh.smith's Avatar

Logo on Purchases!

resolved 6 02 Aug, 2012 04:10 PM by hugh.smith
Jo's Avatar

Update won't complete

resolved 4 02 Aug, 2012 08:02 AM by Admin
pedro's Avatar

VAT and IRPF

resolved 4 01 Aug, 2012 01:43 PM by pedro
Jas's Avatar

VAT Return

resolved 1 01 Aug, 2012 08:19 AM by Mark
Ed Melchior's Avatar

Check numbers

resolved 1 01 Aug, 2012 08:16 AM by Mark
Paul Dixon 's Avatar

Customer Statemets

resolved 4 31 Jul, 2012 06:42 PM by Mark
dewey's Avatar

format option is ignored by default for reports / save function

resolved 3 31 Jul, 2012 08:17 AM by Mark
sarah.george's Avatar

Zeroing cents after GST payment

resolved 2 30 Jul, 2012 11:54 PM by sarah.george
Jess's Avatar

Using the app on different devices?

resolved 1 30 Jul, 2012 01:26 PM by Mark
ashokyn's Avatar

No subject

resolved 1 30 Jul, 2012 01:21 PM by Mark
Mark's Avatar

Customer payments

resolved 1 30 Jul, 2012 01:15 PM by Mark

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