Help & Support

Our response time is currently two working days.

Did you know about our online help system? This might provide an answer for your question more quickly.

If your question isn't answered by the online help or the knowledge base, you can post a new discussion in this category. All new discussions are initially private and can only be seen by you and us. However, we may make the discussion public if we think other people can benefit.


If you do post a new discussion, please include the following information:

  • Which app are you using?

    • iOS (runs on iPhone, iPad, iPod Touch)
    • Mac (Mac App Store or Direct Download from the web site)
  • Which version number are you using?

    • If you're using iOS, find out from the Information section of Settings
    • If you're using Mac, find out from the About Easy Books menu.

We may not answer your question if you do not provide the information above.

This category is private — new discussions are only visible to the support staff and the original reporter.

Title State Replies Latest Post
ANDRE's Avatar


resolved 1 01 Mar, 2013 10:36 AM by Admin
Brian Reed's Avatar

Sales invoicing

resolved 1 01 Mar, 2013 09:54 AM by Mark
steffens's Avatar

calendar bug in selecting dates for reports

resolved 2 28 Feb, 2013 07:48 AM by Admin
Martin's Avatar

transfering from iPad to Mac

resolved 1 27 Feb, 2013 11:51 AM by Admin
acetuition's Avatar


resolved 16 27 Feb, 2013 11:30 AM by Admin
Adrian Jones's Avatar

PayPal transactions

resolved 1 27 Feb, 2013 07:57 AM by Admin
Craig Duffy 's Avatar

Transaction Limit Reached

resolved 0 27 Feb, 2013 02:44 AM by Craig Duffy
Ernest Altenreuther's Avatar

devices no longer in sync

resolved 2 26 Feb, 2013 06:42 PM by Ernest Altenreuther
clancy's Avatar

page orientation

resolved 1 26 Feb, 2013 10:21 AM by Mark
Marten's Avatar

Multi currencies

resolved 3 25 Feb, 2013 10:35 PM by Admin
Keith's Avatar

Purchase Orders

resolved 3 25 Feb, 2013 09:55 AM by Mark
Nick's Avatar


resolved 1 21 Feb, 2013 08:15 PM by Mark
fernandocachola's Avatar


resolved 8 21 Feb, 2013 10:57 AM by fernandocachola
Agnes Cuaresma's Avatar

Unable to purchase the add-ons

resolved 1 19 Feb, 2013 09:05 PM by Admin
coke2213's Avatar

Set Date for opening balances

resolved 1 19 Feb, 2013 09:30 AM by Mark
Niall Kelly's Avatar

Lost all data files on upgrading OS

resolved 3 18 Feb, 2013 11:45 PM by niall
andy's Avatar

My company name doesn't appear on my invoices

resolved 4 17 Feb, 2013 05:31 PM by andy
acetuition's Avatar


resolved 1 17 Feb, 2013 05:30 PM by Admin
garybattrick's Avatar

Single transaction to purchase and pay at same time.

resolved 1 15 Feb, 2013 04:55 PM by Admin
Jim Strong's Avatar

Database location

resolved 2 15 Feb, 2013 06:48 AM by Jim Strong
Ryan D.'s Avatar

Search (Filter) functionality

resolved 1 13 Feb, 2013 09:25 PM by Admin
Sami's Avatar

Transactions after a consolidated Vat Return

resolved 5 12 Feb, 2013 06:17 PM by Admin
Russell's Avatar

Freeze when entering text in 'Detail', 'Notes' and other text fields

resolved 9 12 Feb, 2013 03:55 PM by Admin
mark's Avatar

VAT category in 2.6.13

resolved 4 12 Feb, 2013 03:39 PM by mark
Andrew Chenery's Avatar

Customer paying up front for materials

resolved 1 11 Feb, 2013 07:49 PM by Admin
conor's Avatar

Setting opening amount for the "Previous Sales Ajustment" figure?

resolved 4 11 Feb, 2013 07:46 PM by Admin
marios.nicolaou's Avatar

Restore App

resolved 1 11 Feb, 2013 11:19 AM by Mark
gene's Avatar

Late Payment charges and Interest

resolved 1 11 Feb, 2013 09:32 AM by Admin
jasonfritschdesigns's Avatar

App erased previous sales.

resolved 1 10 Feb, 2013 09:16 PM by Admin
kjpg's Avatar


resolved 2 08 Feb, 2013 04:27 PM by kjpg

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