Help & Support

Our response time is currently two working days.

Did you know about our online help system? This might provide an answer for your question more quickly.

If your question isn't answered by the online help or the knowledge base, you can post a new discussion in this category. All new discussions are initially private and can only be seen by you and us. However, we may make the discussion public if we think other people can benefit.


If you do post a new discussion, please include the following information:

  • Which app are you using?

    • iOS (runs on iPhone, iPad, iPod Touch)
    • Mac (Mac App Store or Direct Download from the web site)
  • Which version number are you using?

    • If you're using iOS, find out from the Information section of Settings
    • If you're using Mac, find out from the About Easy Books menu.

We may not answer your question if you do not provide the information above.

This category is private — new discussions are only visible to the support staff and the original reporter.

Title State Replies Latest Post
Ryan D.'s Avatar

Recording Customer Sub-accounts.

resolved 1 08 Feb, 2013 10:05 AM by Mark
Ryan D.'s Avatar

Containers within containers

resolved 2 07 Feb, 2013 07:04 PM by Ryan D.
Keith's Avatar

Attaching scanned purchase invoices

resolved 1 06 Feb, 2013 02:44 PM by Admin
Rob Coles's Avatar

Delivery Notes

resolved 1 04 Feb, 2013 11:30 AM by Mark
Adam's Avatar

Easy Books Invoicing Software

resolved 3 04 Feb, 2013 11:28 AM by Mark
John Tew's Avatar

Creating opening balances for customers

resolved 2 03 Feb, 2013 11:57 PM by DONNA
traceydouthwaite's Avatar

Add to assets

resolved 1 02 Feb, 2013 07:32 PM by Admin
Carl Spencer's Avatar

Un-Tick Invoice / Deposits / Paid Invoices Still Display

resolved 1 01 Feb, 2013 07:46 PM by Mark
gmm_electrical's Avatar

Sharing & Syncing

resolved 1 01 Feb, 2013 07:42 PM by Mark
Lynsay Bennett's Avatar

Retained profit

resolved 3 01 Feb, 2013 10:38 AM by Admin
Georgia's Avatar

Easy Books Invoicing Software

resolved 3 01 Feb, 2013 10:35 AM by Admin
jdamonte's Avatar

Page format to print

resolved 1 30 Jan, 2013 07:55 AM by Admin
admin's Avatar

Can I get a refund on the iOS version and just purchase the OSX version?

resolved 1 29 Jan, 2013 08:24 PM by Admin
D will's Avatar

Syncing 2 companies on 2 devices

resolved 1 29 Jan, 2013 02:56 PM by Admin
oyalhi's Avatar


resolved 1 29 Jan, 2013 01:36 PM by Mark
Dean's Avatar

Time record

resolved 2 28 Jan, 2013 04:03 PM by Dean
Grace Lim.  's Avatar

Difficulty login

resolved 4 28 Jan, 2013 03:50 PM by Admin
ken7bells's Avatar

"COPY" appeared across Credit Note (Received from Supplier)

resolved 4 28 Jan, 2013 11:58 AM by Mark
SAM's Avatar

Quotation and forms

resolved 1 28 Jan, 2013 11:52 AM by Mark
Anita's Avatar

Profit & Loss Account period

resolved 1 27 Jan, 2013 04:27 PM by Admin
jon's Avatar

opening balances

resolved 1 27 Jan, 2013 04:24 PM by Admin
a.kornilov's Avatar

Invoicing with prepayment

resolved 1 27 Jan, 2013 04:23 PM by Admin
Adam's Avatar

Importing Customers - please? (Mac OS)

resolved 2 26 Jan, 2013 10:03 PM by Adam
Mark 's Avatar

One more... how do we delete an invoice ?

resolved 2 25 Jan, 2013 04:57 PM by Mark
Mark 's Avatar

Do we have to use a bank account ??

resolved 3 25 Jan, 2013 09:29 AM by Mark
mcjdobson's Avatar

Using Easy Books for a Residents association

resolved 6 24 Jan, 2013 07:06 PM by Admin
oksana's Avatar

Easy Books Questions - Tax, Subcategories, Invoice Customization, Private Invoice Notes, + Late Fees

resolved 2 24 Jan, 2013 05:47 PM by oksana
wm. walls's Avatar

Easy Books Questions

resolved 5 24 Jan, 2013 09:47 AM by Mark
nick's Avatar

Time Tracker

resolved 1 23 Jan, 2013 01:06 PM by Mark
Derek 's Avatar

Transferring app

resolved 1 23 Jan, 2013 12:52 PM by Mark

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