Help & Support

Our response time is currently two working days.

Did you know about our online help system? This might provide an answer for your question more quickly.

If your question isn't answered by the online help or the knowledge base, you can post a new discussion in this category. All new discussions are initially private and can only be seen by you and us. However, we may make the discussion public if we think other people can benefit.

IMPORTANT!

If you do post a new discussion, please include the following information:

  • Which app are you using?

    • iOS (runs on iPhone, iPad, iPod Touch)
    • Mac (Mac App Store or Direct Download from the web site)
  • Which version number are you using?

    • If you're using iOS, find out from the Information section of Settings
    • If you're using Mac, find out from the About Easy Books menu.

We may not answer your question if you do not provide the information above.

This category is private — new discussions are only visible to the support staff and the original reporter.

Title State Replies Latest Post
Mike L's Avatar

New features/add-on availability

resolved 1 29 Jun, 2012 09:06 AM by Mark
Lisa's Avatar

LIst/report of transaction details

resolved 1 29 Jun, 2012 08:55 AM by Mark
John ONeill's Avatar

Fixed asset disposal

resolved 1 29 Jun, 2012 08:55 AM by Admin
Mike L's Avatar

Payroll & Inventory

resolved 1 29 Jun, 2012 07:58 AM by office
Lucia's Avatar

Lost transactions and add-ons

resolved 4 28 Jun, 2012 10:37 AM by Lucia Kangombe
Danny's Avatar

Credit card transactions

resolved 1 26 Jun, 2012 08:19 AM by Mark
ronnie's Avatar

Update on Statement Issue Please

resolved 8 22 Jun, 2012 02:13 PM by Admin
Alison Jones's Avatar

invoicing on Mac & Ipad

resolved 1 22 Jun, 2012 08:37 AM by Mark
HammerStone's Avatar

Username and password

resolved 4 21 Jun, 2012 08:57 PM by Admin
DavidArtist's Avatar

crashing

resolved 2 21 Jun, 2012 06:44 PM by Admin
alifresno's Avatar

EasyBooks crashing after 2 or 3 seconds on iPad and iPhone! Please Help!

resolved 46 21 Jun, 2012 03:17 PM by Mark
Abbas's Avatar

App not opening

resolved 7 21 Jun, 2012 01:28 PM by Abbas
kristie's Avatar

app quits

resolved 12 21 Jun, 2012 01:04 PM by Mark
Jp's Avatar

Online sync password

resolved 3 21 Jun, 2012 11:52 AM by Mark
Wayne Cassin's Avatar

Bank account transactions

resolved 1 20 Jun, 2012 08:27 AM by Mark
pedro's Avatar

Recurring Invoices (mac)

resolved 2 18 Jun, 2012 08:04 PM by pedro
Alan's Avatar

Question on pre-defined descriptions for services

resolved 5 18 Jun, 2012 07:46 PM by Admin
Matt's Avatar

transaction limit trying to pay for more but it doesnt work

resolved 3 15 Jun, 2012 12:50 PM by Admin
Andrew Russell's Avatar

using iOS (e.g. iPad) and Mac OS (e.g iMac) apps, but different add-ons

resolved 1 15 Jun, 2012 08:11 AM by Admin
Mike's Avatar

Transaction limits and year end archive

resolved 1 15 Jun, 2012 07:51 AM by Admin
Clark's Avatar

Incioce add on turned on but invoice does not appear........

resolved 1 15 Jun, 2012 07:48 AM by Admin
Murad's Avatar

Receipts

resolved 1 13 Jun, 2012 06:43 PM by Admin
Ryan's Avatar

Estimate

resolved 1 13 Jun, 2012 03:50 PM by Mark
Rolf Wiegel Kreaktiv Midia's Avatar

lost my Ipad

resolved 1 13 Jun, 2012 12:18 PM by Admin
Andrew's Avatar

Help

resolved 1 13 Jun, 2012 12:09 PM by Mark
gibson's Avatar

Combining invoice into one

resolved 4 12 Jun, 2012 03:24 PM by Mark
James's Avatar

Retrieve inactive accounts

resolved 2 12 Jun, 2012 03:23 PM by Mark
Andrew Buckley's Avatar

In App email queries

resolved 2 12 Jun, 2012 10:36 AM by Mark
David's Avatar

Reports

resolved 1 12 Jun, 2012 09:16 AM by Mark
Hassan Arslan 's Avatar

Statements and containers

resolved 1 12 Jun, 2012 09:05 AM by Mark

Start a discussion in "Help & Support"

Private discussion

Body

Formatting help / Preview (switch to plain text) No formatting (switch to Markdown)

Attached Files

You can attach files up to 10MB

If you don't have an account yet, we need to confirm you're human and not a machine trying to post spam.